Frequently Asked Questions

Everything you need to know about your esmi Skin Minerals journey.

Are esmi Skin Minerals products safe for sensitive skin?

Yes, our products are specifically formulated to be gentle yet effective. We avoid harsh chemicals and use mineral-based ingredients that nourish and protect even the most reactive skin types.

Is your skincare range vegan and cruelty-free?

Absolutely. esmi Skin Minerals is committed to ethical beauty. All of our products are 100% vegan and we never test on animals.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your glow-up essentials sooner.

What is your return policy?

We want you to love your skin. If a product isn't right for you, we offer a 14-day return policy on most items, provided they are unused and in their original packaging.

Can I use esmi products while pregnant or breastfeeding?

Most of our range is safe for use during pregnancy; however, we always recommend consulting with your healthcare professional regarding specific active ingredients like Retinol or Salicylic Acid.

Do you offer professional skin consultations?

Yes! Our Skin Service team offers complimentary online consultations to help you build a personalized routine tailored to your specific skin concerns.